Returns & Exchanges
At Julian Bakery, we strive for 100% customer satisfaction with our high-quality nutritional products. If your order arrives damaged or is incorrect, we are committed to making it right through a streamlined replacement or refund process.
Contact Support
Reach out to our customer service team within 14 days of delivery via email or our contact form, providing your order number and the specific reason for your request.
Provide Documentation
For items damaged during transit or quality concerns, please attach clear photos of the product and packaging to help us expedite your claim with the carrier.
Review and Approval
Our team will review your request within 2 business days; because our products are perishable food items, we generally do not require physical returns to ensure food safety.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement product at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing